Cancellation & Refund Policy: Standard Operating Procedure (SOP)
1. Purpose
The purpose of this SOP is to establish clear guidelines for handling client cancellations and refund requests for transfer services provided by Karati Transfer.
2. Scope
This procedure applies to all transfer services offered by Karati Transfer, ensuring consistency and efficiency in managing cancellation and refund processes.
3. Responsibilities
All team members are responsible for understanding and adhering to this SOP. They should be prepared to assist clients promptly and professionally with cancellation and refund inquiries.
4. Procedure
4.1 Cancellation Notice
Clients are required to provide written notification of their cancellation at least 24 hours prior to the scheduled transfer. This notification can be submitted via email, via telephone (calling us at +306955381302), or through the designated booking platform.
4.2 Refund Processing
Upon receipt of the cancellation notice, Karati Transfer will initiate the refund process. Refunds will be issued to the original payment method within 5-7 business days, ensuring prompt resolution for clients.
5. Exceptions
No refunds will be provided for cancellations made less than 24 hours before the scheduled transfer. This exception is necessary to account for the operational costs and inconvenience incurred by last-minute cancellations.
6. Communication
Effective and respectful communication with clients is paramount throughout the cancellation and refund process. Clients should be promptly informed of the status of their cancellation and refund requests to maintain transparency and trust.
7. Review
Regular reviews of this SOP will be conducted to evaluate its effectiveness and relevance. Updates will be made as necessary to ensure that it continues to align with Karati Transfer’s standards and objectives.